Terms & Conditions:
1. IntroductionWelcome to Digital Photobook Lab (“Business,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, digital platforms, products, services, and customer communication channels.Digital Photobook Lab is a business based in Nagpur, Maharashtra, India. Our business name reflects a focus on digital photobook-related activities. Depending on the products and services actually offered, our activities may include receiving customer enquiries, discussing photobook requirements, handling customer-supplied photographs or design materials, coordinating orders, and providing related customer support.These Terms establish the conditions under which customers and website visitors may interact with Digital Photobook Lab. They are intended to promote transparent transactions, responsible handling of customer information, and appropriate use of digital communication services, including WhatsApp and Rich Communication Services (RCS), where applicable.By visiting our website, submitting an enquiry, placing an order, or communicating with us through an authorized channel, you acknowledge that these Terms apply to your use of the relevant services.If you do not agree with these Terms, you should discontinue the relevant activity. Additional terms may apply to specific products, orders, quotations, or services where separately disclosed and accepted.
2. DefinitionsFor these Terms:“Business” means Digital Photobook Lab.“Website” means our official website, including its pages, forms, and associated digital interfaces, if available.“User” means any individual accessing our website or communicating with us.“Customer” means an individual or organization that enquires about, purchases, or receives our products or services.“Products” means photobooks, printed materials, digital photographic products, or other goods actually offered by us.“Services” means the products, design-related assistance, order coordination, customer support, or other activities expressly offered by Digital Photobook Lab.“Customer Content” means photographs, images, text, artwork, names, captions, designs, and other materials supplied by a customer.“Personal Data” means information relating to an identified or identifiable individual.“Order” means a customer’s request to purchase a product or service under specified commercial conditions.“Third-Party Provider” means an external platform, supplier, payment processor, delivery service, hosting provider, or technology company.“WhatsApp” means the WhatsApp messaging services and associated business tools provided by Meta or its affiliates.“RCS” means Rich Communication Services, a messaging technology supported by compatible devices, applications, and telecommunications infrastructure.“Applicable Law” means the laws and binding regulations applicable to the Business and relevant transaction in India.
3. Acceptance of TermsBy accessing our website, submitting information through a form, requesting a quotation, placing an order, or communicating with Digital Photobook Lab, you agree to comply with these Terms to the extent applicable to your activity.If you place an order, you may also be required to accept specific pricing, delivery, design approval, cancellation, or payment conditions. Such conditions will be communicated through the relevant quotation, invoice, order confirmation, or other written communication.Where a separate written agreement governs a particular transaction, the specific agreement will apply to the extent of any inconsistency, subject to applicable law.Your acceptance of these Terms does not waive any statutory rights you may have as a consumer or customer.If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
4. Description of Products and ServicesDigital Photobook Lab may offer photobook-related products and services, depending on its actual business operations and available offerings.These may include, where actually provided:Receiving enquiries about photobook products.Discussing customer requirements and preferences.Receiving photographs or other customer-supplied materials for an agreed purpose.Coordinating design, layout, or customization requests.Providing quotations and order-related information.Coordinating production, packaging, or delivery of physical products.Providing customer support before or after a transaction.The availability of any particular product or service will be confirmed individually. The Business does not promise that every feature or service mentioned in general descriptions will be available for every order.Product dimensions, materials, page counts, image quality requirements, printing specifications, customization options, pricing, and estimated completion times will be communicated where relevant before the customer confirms the order.Photobook appearance may vary depending on the supplied images, display settings, printing materials, production methods, and other technical factors. We will make reasonable efforts to communicate material specifications accurately.Any reference to printing, design, editing, delivery, or digital services in these Terms applies only where that service is actually offered by Digital Photobook Lab.
5. EligibilityYou may use our website and services only if you are legally capable of entering into a binding agreement under applicable Indian law.If you are placing an order or submitting materials on behalf of a company, family, organization, or another individual, you represent that you have the authority and necessary permissions to do so.Where a customer is a minor, a parent or legal guardian must provide any legally required consent and supervise the transaction.We may decline an order or enquiry if the proposed transaction is unlawful, the customer lacks the required authority, or the information supplied creates a legitimate compliance or security concern.
6. Account Registration and Customer InformationIf Digital Photobook Lab provides an account, online order form, enquiry form, or customer portal, you agree to provide accurate and complete information.Information may include your name, telephone number, email address, delivery address, order specifications, and other details reasonably necessary to respond to your enquiry or process a transaction.You are responsible for checking that your contact and delivery details are correct. Incorrect information may affect communication, production, or delivery.Where account credentials are provided, you must protect them against unauthorized use and promptly notify us of suspected compromise.You should not share passwords, payment PINs, or one-time authentication codes with persons claiming to represent our Business.We may request reasonable verification information where necessary to confirm an order, address a suspected fraud concern, or comply with applicable legal requirements.
7. User Responsibilities and Customer ContentCustomers are responsible for ensuring that photographs, artwork, text, and other materials supplied to Digital Photobook Lab may lawfully be used for the requested purpose.You represent that you own the relevant materials or have obtained the permissions, licenses, and consents necessary for us to process them as agreed.You must not submit content that unlawfully infringes intellectual property rights, violates privacy, contains prohibited material, or otherwise breaches applicable law.Where photographs include identifiable individuals, you are responsible for obtaining any consent or authorization required for the intended use, particularly where the materials concern children or other persons whose rights require special protection.You agree not to:Submit fraudulent or misleading order information.Upload malicious files or attempt to compromise our systems.Use our website for unlawful activities.Impersonate another customer or rights holder.Submit materials that you are not authorized to use.Interfere with our website or communication systems.Use our contact channels to send spam, threats, or abusive messages.Digital Photobook Lab may decline to process materials where there is a reasonable basis to believe that their use would be unlawful or violate applicable platform requirements.
8. Orders, Quotations, and Customer ApprovalsA quotation or price estimate is based on the specifications and information available when it is prepared. Changes to quantity, size, materials, page count, customization, or delivery requirements may affect the final price and completion timeline.An enquiry or quotation request does not automatically constitute an accepted order.An order will be treated as accepted when Digital Photobook Lab confirms acceptance through an appropriate communication or other agreed process.Where a design preview, proof, layout, or customization sample is provided, the customer is responsible for reviewing it carefully before granting approval.Customers should verify spelling, names, dates, photographs, image placement, page order, and other important details.Approval of a proof or design may authorize us to proceed with production according to the approved version. Any later changes may require additional time or charges, subject to the applicable agreement and law.We will communicate material order changes where reasonably practicable.
9. Payment and Billing TermsPrices, payment schedules, taxes, and other charges will be communicated through the relevant quotation, invoice, or written order confirmation.Unless otherwise specified, prices are stated in Indian Rupees (INR).Applicable GST or other statutory charges will be handled in accordance with the law and the nature of the transaction.Customers must make payments through payment methods authorized or communicated by Digital Photobook Lab.Any advance payment, deposit, balance payment, or payment milestone will be governed by the agreed transaction terms.Where a customer fails to make an agreed payment, we may pause further work or delivery where permitted by the agreement and applicable law. We will not impose unlawful charges or penalties.Customers should retain transaction receipts and contact us promptly if they identify a payment discrepancy.We will not ask customers to disclose banking PINs, passwords, or one-time passwords for unrelated purposes.
10. Subscription Renewal and TerminationDigital Photobook Lab does not necessarily provide subscription-based services. If recurring billing or a subscription arrangement is offered, the applicable price, billing frequency, renewal terms, cancellation procedure, and relevant notice requirements will be disclosed before the customer agrees to the arrangement.Where automatic renewal is used, the Business will provide the applicable information and obtain any consent required by law.Customers may request cancellation through our published contact details, subject to the agreed terms and any work already performed.We may suspend or terminate access to a service where a customer materially breaches these Terms, engages in fraud, submits unlawful content, or creates a legitimate security or compliance risk.Where reasonably practicable, we will communicate the reason for suspension or termination.Termination does not automatically cancel outstanding payment obligations or remove rights and obligations that arose before termination.
11. Use of WhatsApp Business Platform and RCSDigital Photobook Lab may use WhatsApp Business services or RCS messaging, where available and appropriate, to communicate with customers and prospective customers.These channels may be used for legitimate business communications, including:Responding to customer enquiries.Sharing requested product or service information.Providing quotations and order confirmations.Communicating design approval requests, where applicable.Providing relevant order or delivery updates.Responding to customer support requests.Sending promotional communications where the required permission has been obtained.Our use of these services is subject to applicable law, provider terms, messaging policies, technical requirements, and any applicable consent obligations.We do not claim ownership of WhatsApp, Meta, Google, mobile operators, or their messaging infrastructure.Where a provider requires business verification, approved templates, opt-in records, or other prerequisites, we will take reasonable steps to meet the applicable requirements before using the relevant functionality.The availability of a messaging feature does not guarantee that a message will be delivered or that a particular communication channel will remain available.
12. Message Delivery and Compliance PolicyDigital Photobook Lab is committed to responsible and lawful business communication.We will take reasonable steps to ensure that communications sent through our authorized channels are relevant to the recipient and consistent with the purpose for which the contact information was provided.Where consent is required for promotional messaging, we will seek appropriate permission and respect valid withdrawal requests.Customers may request that promotional messages stop by using an available opt-out mechanism or contacting us directly.We will take reasonable steps to process valid opt-out requests. Transaction-related messages may continue where they are necessary to fulfil an active order or comply with legal obligations, subject to applicable law and platform rules.We will not knowingly use our communication channels to:Send deceptive or fraudulent messages.Misrepresent the identity of the sender.Circumvent provider restrictions or enforcement measures.Use unlawfully obtained contact lists.Continue promotional messaging after a valid opt-out has been processed.Distribute unlawful or prohibited content.Message delivery may depend on network availability, recipient settings, device compatibility, provider restrictions, and other circumstances outside our control.We do not guarantee delivery, display, reading, or response to any message.
13. Intellectual Property RightsDigital Photobook Lab respects intellectual property rights.Unless otherwise stated, original website content, business branding, text, graphics, and materials created by or for the Business are owned by us or used under appropriate authorization.Customers retain their ownership rights in photographs, artwork, and other materials they provide, subject to any separate license or agreement.By submitting Customer Content, you grant Digital Photobook Lab a limited, non-exclusive permission to access, reproduce, format, edit, store, or transmit those materials only to the extent reasonably necessary to fulfil the requested service, process the order, provide customer support, or meet a legal obligation.This permission does not automatically authorize us to use customer photographs for advertising, public portfolios, social media promotion, or unrelated purposes. Such uses require an appropriate separate legal basis and, where required, specific consent.Customers must not reproduce or commercially exploit our protected materials without authorization, except where permitted by law.Third-party trademarks and platform names remain the property of their respective owners.
14. ConfidentialityDigital Photobook Lab recognizes that customers may provide private photographs, personal messages, family information, event details, and other confidential materials.We will take reasonable steps to limit access to such information to persons and service providers who need it for legitimate business purposes.Customers should not submit confidential information unrelated to their enquiry or order.Confidentiality obligations do not apply to information that is lawfully public, already lawfully known, independently developed, or received from an authorized source without confidentiality restrictions.We may disclose information where required by law, court order, or a valid regulatory direction, subject to applicable legal requirements.
15. Disclaimer of WarrantiesOur website and digital communication channels are provided subject to availability.To the extent permitted by law, we do not guarantee that our website will operate without interruption, errors, delays, or technical issues.We will make reasonable efforts to provide accurate product and service information. However, information displayed online may not always reflect immediate changes in availability, specifications, or pricing.Any express warranty or product commitment communicated in a quotation, invoice, or written agreement will apply according to its terms.Nothing in this section excludes warranties or statutory protections that cannot legally be excluded under Indian law.
16. Limitation of LiabilityTo the extent permitted by applicable law, Digital Photobook Lab will not be liable for indirect, incidental, special, or consequential losses arising from website use, communication delays, or circumstances beyond our reasonable control.This provision does not exclude liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.Where a product or service is defective or does not conform to an agreed specification, the customer’s rights and any applicable remedy will be determined under the relevant transaction terms and applicable law.We will take reasonable steps to address legitimate complaints and resolve order-related issues.
17. IndemnificationTo the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful conduct, material breach of these Terms, or submission of Customer Content that infringes another person’s rights.This may include claims arising from materials you submit without the necessary authorization.This provision does not require you to indemnify Digital Photobook Lab for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or breach of applicable law.We will provide reasonable information about a relevant claim where appropriate and legally permissible.
18. Governing Law and Jurisdiction (India)These Terms are governed by the laws of India.Subject to mandatory statutory rights and applicable jurisdictional rules, disputes arising from these Terms will be addressed before the competent courts or forums having jurisdiction in Nagpur, Maharashtra.Nothing in this section prevents a consumer from exercising any non-waivable right to approach a competent consumer commission or other forum under applicable law.The parties are encouraged to attempt to resolve genuine disputes through good-faith communication before initiating formal proceedings, where appropriate.
19. Changes to These TermsDigital Photobook Lab may update these Terms to reflect changes in our business operations, products, communication systems, legal obligations, or platform requirements.The revised version will be published on our website, where available, with an updated effective or revision date.Material changes will be communicated through an appropriate channel where required by law or where reasonably necessary.Continued use of our website or services after updated Terms become effective may constitute acceptance to the extent permitted by applicable law.
20. Contact InformationFor questions, complaints, order-related concerns, or requests concerning these Terms, contact:Digital Photobook LabEmail: rupeshkumbhare307@gmail.comMobile: 7769890056Address: House No. 253/A, Bastarwari, Lalganj, Dahibazar Road, Nagpur, Maharashtra – 440002, IndiaPlease include sufficient information to identify the relevant enquiry or order, without sending unnecessary sensitive information.