Policies

1. IntroductionDigital Photobook Lab (“Business,” “we,” “our,” or “us”) respects the privacy of individuals who visit our website, contact us, enquire about our products or services, or engage in business transactions with us.This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information in connection with our business activities and digital communication channels.Digital Photobook Lab is based in Nagpur, Maharashtra, India. Depending on the services actually offered, our business may involve customer enquiries, photobook-related orders, customer-supplied photographs or designs, order coordination, and customer support.We understand that photographs and related materials can contain personal or sensitive details about individuals, families, events, and private occasions. We therefore aim to handle such materials responsibly and only for legitimate purposes.This Policy applies to personal information collected through our website, forms, telephone calls, email, WhatsApp, RCS, and other authorized channels.It should be read alongside our Terms & Conditions and any additional privacy notice provided at the point of collection.

2. Information We CollectThe information we collect depends on how you interact with Digital Photobook Lab and which services you request.
2.1 Personal and Contact InformationWe may collect:Name or preferred form of address.Mobile or telephone number.Email address.Billing or delivery address.Business or organization details, where relevant.Information provided in enquiries or customer support requests.We collect this information when you contact us, submit a form, request a quotation, place an order, or otherwise voluntarily provide it.
2.2 Order and Transaction InformationWhere relevant, we may collect information about your requested products or services, including order specifications, quantities, customization preferences, delivery instructions, payment status, and correspondence relating to the transaction.Payment information will be handled according to the payment method used. We do not intend to collect banking passwords, payment PINs, or one-time passwords for unrelated purposes.
2.3 Photographs, Images, and Customer-Supplied ContentIf our services require customer-supplied photographic or design materials, we may process:Photographs and images.Captions, names, dates, and other text.Layout instructions and design preferences.Event or occasion details.Other files that you voluntarily submit for an agreed service.Such materials may contain information about people other than the customer who submitted them.Customers should ensure that they have the necessary authority and permissions to provide these materials and request the intended processing.We will use customer-supplied content for the purpose communicated at the time of collection and as otherwise permitted by law.
2.4 Device and Technical InformationWhen you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use.This may include:Internet Protocol (IP) address.Browser type and version.Device type and operating system.Website pages viewed.Date and time of access.Referring website or page.Basic diagnostic and security information.We use such information, where collected, to maintain website functionality, investigate technical problems, protect against misuse, and understand general website usage.
2.5 Communication and Message DataWhen you contact Digital Photobook Lab through WhatsApp, RCS, email, telephone, or another channel, we may process the information included in your communication.Depending on the channel and interaction, this may include your contact details, message content, attachments, enquiry history, timestamps, delivery information, and customer support records.We seek to limit collection and use to information reasonably necessary for the relevant business purpose.
2.6 Cookies and Similar TechnologiesOur website may use cookies or similar technologies, depending on the configuration of the website and services integrated with it.These technologies may support essential website functionality, security, preferences, analytics, or other disclosed purposes.Further details are provided in the Cookies & Tracking Technologies section below.

3. Purpose of Data CollectionDigital Photobook Lab may collect and process personal information for the following purposes:Responding to enquiries and requests.Preparing quotations and communicating product information.Processing and managing orders.Handling customer-provided photographs or other materials where necessary for an agreed service.Coordinating production or delivery, where applicable.Providing customer support and resolving complaints.Maintaining business records and accounting documentation.Processing payments and addressing transaction discrepancies.Protecting our website, systems, and business against fraud or misuse.Meeting applicable legal and regulatory obligations.Managing communication preferences and consent records.Improving the reliability and usability of our website and services, where permitted.We will not knowingly use personal information for a materially unrelated purpose without an appropriate legal basis or any additional consent required by law.

4. Consent for WhatsApp and RCS Data ProcessingDigital Photobook Lab may use WhatsApp Business services and RCS messaging to communicate with customers and prospective customers, where these channels are available and appropriate.We may use these channels to respond to enquiries, provide quotations, communicate order information, request necessary clarifications, and provide customer support.Where required, we will obtain appropriate consent before sending promotional messages or processing personal information for a purpose that requires consent.Consent may be collected through a website form, an explicit customer request, a messaging interaction, or another suitable method, depending on the circumstances and applicable law.Where a person initiates a conversation or requests a response, we may use the contact information and message content to respond to that specific request, subject to applicable legal requirements.A customer’s request for transactional communication does not automatically constitute consent to receive unrelated promotional messages.We will take reasonable steps to honor valid requests to stop promotional communications.Users should understand that WhatsApp and RCS are third-party communication technologies. Their providers may process certain information under their own privacy policies and terms.We do not control every aspect of how telecommunications operators, device manufacturers, messaging applications, or platform providers process data.

5. Legal Basis for ProcessingDigital Photobook Lab will process personal information only where an appropriate legal basis exists under applicable law.Depending on the circumstances, this may include:Consent: Where an individual has provided valid consent for a specified purpose and consent is the appropriate legal basis.Customer-requested services: Processing reasonably necessary to respond to a request, provide a quotation, or perform an agreed transaction, subject to applicable law.Legal obligations: Processing required to maintain statutory records, comply with lawful directions, or meet applicable regulatory requirements.Legitimate operational purposes: Where processing is permitted by applicable law for appropriate business operations, security, fraud prevention, or dispute management.Protection of rights: Processing reasonably necessary to establish, exercise, or defend legal claims where permitted.The applicable basis will depend on the information involved, the purpose of processing, and the legal requirements governing the relevant activity.Where consent is relied upon, individuals may withdraw it subject to applicable law. Withdrawal does not necessarily invalidate processing lawfully carried out before withdrawal.

6. How We Use Collected DataWe use personal information only for legitimate and relevant purposes associated with our business activities.For example, we may use your name and contact information to respond to an enquiry, your order specifications to coordinate a requested product or service, and your delivery address to arrange shipment where applicable.Customer-supplied photographs and designs may be accessed by authorized persons or service providers only to the extent necessary to fulfil the agreed purpose.We may also use communication records to understand the history of an enquiry, respond to complaints, prevent fraudulent activity, and maintain accurate business records.Where promotional messaging is offered, we will use contact information for that purpose only in accordance with applicable consent and communication requirements.We do not intend to sell customer photographs or personal contact information to unrelated third parties for their own marketing purposes.

7. Data Retention and DeletionDigital Photobook Lab will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.Retention periods may differ depending on the type of information and the reason it is held.For example:Enquiry information may be retained for a reasonable period to respond and maintain relevant business records.Order and payment records may be retained for applicable accounting, tax, and legal requirements.Customer-supplied photographs or design files may be retained for the period needed to fulfil an order, address related support, or meet a disclosed requirement.Consent and opt-out records may be retained as reasonably necessary to demonstrate compliance and respect communication preferences.Technical and security logs may be retained for a limited period appropriate to security and operational needs.Where the original purpose no longer applies and no lawful retention requirement remains, we will take reasonable steps to delete, anonymize, or otherwise dispose of the information.Customers may request deletion of personal information by contacting us. We will assess the request in light of applicable law, outstanding transactions, legal obligations, and any other lawful basis for continued retention.Deletion from our active systems may not immediately remove information from secure backups or records that must legally be preserved. Such information will remain subject to appropriate restrictions until deletion becomes feasible and lawful.

8. Data Sharing with Third PartiesDigital Photobook Lab may share personal information with third parties only where reasonably necessary for a legitimate business purpose, with an appropriate legal basis, and subject to applicable requirements.
8.1 Meta and WhatsAppIf we use WhatsApp Business services, relevant communication information may be processed by Meta and the applicable WhatsApp infrastructure to provide messaging functionality.This may include sender and recipient information, message-related metadata, and other information processed under the provider’s own terms and privacy practices.We do not control all processing performed by Meta or WhatsApp.
8.2 Google and RCS ProvidersIf we use Google-related RCS services or other RCS infrastructure, certain communication information may be processed by Google, mobile operators, messaging providers, or other relevant service providers.The exact parties involved depend on the messaging service and technical configuration used.We do not claim that every RCS message is processed by Google or that all RCS services use the same infrastructure.
8.3 Telecommunications OperatorsRCS and other messaging services may involve telecommunications operators or network providers that process information necessary to route, deliver, secure, or operate communications.Such processing may be governed by the operator’s own legal obligations and privacy practices.
8.4 Other Service ProvidersDepending on our actual business setup, we may use third parties for website hosting, technical support, payment processing, printing or production, packaging, shipping, customer support, or business administration.We will share only the information reasonably necessary for the relevant service, subject to applicable law and any required safeguards.
8.5 Legal and Safety DisclosuresWe may disclose information where required by law, a valid court order, or a lawful regulatory direction.We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of the Business, customers, or others, subject to applicable legal requirements.We do not authorize third-party providers to use personal information for unrelated purposes merely because they provide services to us.

9. Security Measures and EncryptionDigital Photobook Lab recognizes the importance of protecting personal information and customer-supplied photographs against unauthorized access, loss, misuse, alteration, or disclosure.We aim to use reasonable security measures appropriate to the nature of the information and the risks involved.Depending on our actual technical setup, these measures may include access restrictions, account security controls, secure communication methods, device protection, backups, and appropriate management of service-provider access.Where encryption is available and appropriate, it may be used to protect information during transmission or storage.We do not claim that every system, file, message, or device is encrypted in every circumstance. The security measures available may depend on the platform, provider, and configuration involved.No method of electronic transmission or storage can be guaranteed to be completely secure.If we become aware of a personal data breach that triggers notification obligations under applicable law, we will take appropriate steps in accordance with those requirements.Customers should also take reasonable steps to protect their own devices, accounts, and communication channels.

10. Cookies and Tracking TechnologiesOur website may use cookies, pixels, analytics tools, or similar technologies, depending on the services integrated into the website.Cookies are small data files that may be stored on your browser or device.They may be used for purposes such as:Enabling essential website functions.Maintaining user preferences.Supporting security and fraud prevention.Understanding general website usage.Improving website performance.Supporting other disclosed functions where permitted.Some cookies may be provided by third-party services integrated into the website.Where required, we will provide appropriate information and obtain consent before using non-essential cookies or tracking technologies.You may be able to manage cookies through your browser settings or an available website preference tool. Disabling certain cookies may affect website functionality.The precise cookies used will depend on the website’s actual configuration. This Policy should be updated if tracking technologies are introduced or materially changed.

11. Data Transfer and StorageDigital Photobook Lab is based in Nagpur, Maharashtra, India.We aim to manage personal information in accordance with applicable Indian law and the security requirements relevant to our business.Personal information may be stored on systems operated by us or by authorized service providers. Depending on the tools used, such systems may be located in India or in other jurisdictions.We do not make an unconditional representation that all information is stored exclusively in India unless our actual infrastructure and service-provider arrangements establish that fact.Where personal information is transferred outside India, we will take steps to comply with applicable legal requirements, including any restrictions or safeguards governing such transfers.The location and processing arrangements of third-party communication platforms may be determined by those providers’ infrastructure and policies.

12. User Rights: Access, Correction, and DeletionSubject to applicable law and any relevant conditions, individuals may have rights concerning their personal information.These may include the right to:Request information about personal data processed by us.Request correction of inaccurate or incomplete information.Request deletion where the applicable legal conditions are satisfied.Withdraw consent where processing relies on consent.Raise a complaint concerning the handling of personal information.Exercise other rights available under applicable Indian law.To exercise a privacy right, contact Digital Photobook Lab using the details provided below.Please provide enough information for us to understand and verify your request. We may ask for reasonable additional information to confirm your identity and prevent unauthorized disclosure.We will respond within the timeframe required by applicable law or, where no specific timeframe applies, within a reasonable period.Some information may need to be retained to fulfil an active order, comply with legal requirements, protect legal rights, or address a legitimate dispute. Where a request cannot be fully granted, we will explain the position to the extent legally permissible.

13. Policy for ChildrenDigital Photobook Lab does not knowingly seek to collect personal information directly from children in circumstances where parental or guardian consent is legally required and has not been obtained.Where photographs or other materials include children, the person submitting those materials is responsible for ensuring that they have the necessary authority and consent for the requested use.Parents or legal guardians may contact us if they believe a child’s personal information has been provided to us improperly.We will review such requests and take appropriate action in accordance with applicable law.We do not intend to use children’s photographs for advertising or public promotional purposes without an appropriate legal basis and any consent required by law.

14. Marketing Communications and Opt-OutDigital Photobook Lab may communicate with customers about relevant products, services, offers, or business updates where such communications are permitted.We will obtain consent where required and respect applicable messaging rules.Customers may opt out of promotional communications by:Using an unsubscribe or opt-out mechanism where available.Replying with an appropriate opt-out request where supported.Contacting us by email or telephone.We will take reasonable steps to process opt-out requests and update relevant communication preferences.Opting out of promotional messages does not necessarily prevent essential service communications relating to an active enquiry, order, payment, or legal obligation.We will not knowingly continue promotional messaging after a valid opt-out has been processed, except where a communication is lawfully required or otherwise permitted.

15. Third-Party Websites and ServicesOur website or communications may contain links to third-party websites, applications, payment services, or messaging platforms.These third parties operate under their own terms and privacy policies.Digital Photobook Lab does not control the privacy practices, security measures, or content of independent third-party services.Before submitting personal information through an external service, you should review its applicable privacy information.The inclusion of a third-party link does not mean that we endorse every statement, service, or privacy practice of that provider.

16. Data Accuracy and Customer ResponsibilitiesWe rely on customers to provide accurate information when making enquiries or placing orders.Customers should promptly inform us if their contact details, delivery information, or relevant order specifications change.If you submit photographs or personal information relating to another person, you should ensure that you have the necessary authority and permissions.Please avoid sending unnecessary personal information, confidential documents, passwords, or financial authentication details through ordinary messaging channels.We will take reasonable steps to correct information when we become aware that it is inaccurate and correction is appropriate.

17. Updates to This Privacy PolicyDigital Photobook Lab may update this Privacy Policy to reflect changes in our business, website functionality, data-processing practices, service providers, or applicable legal requirements.The updated version will be published on our website, where available, with a revised effective or update date.Where a material change requires additional notice or consent, we will take appropriate steps to comply with applicable law.Customers are encouraged to review this Policy periodically to understand how their information is handled.

18. Governing Law (India)This Privacy Policy is governed by the laws of India, subject to applicable data protection, consumer protection, and other statutory requirements.Privacy-related requests and disputes should initially be directed to Digital Photobook Lab using the contact information below.Nothing in this Policy is intended to restrict rights or remedies that individuals may have under applicable law.Where a competent court, authority, or statutory forum has jurisdiction over a matter, the relevant legal rules will apply.

19. Contact InformationFor questions about this Privacy Policy, requests relating to personal information, consent withdrawal, correction, deletion, or privacy complaints, please contact:Digital Photobook LabEmailrupeshkumbhare307@gmail.comMobile7769890056Business addressHouse No. 253/A, Bastarwari, Lalganj, Dahibazar Road, Nagpur, Maharashtra – 440002, IndiaWhen submitting a request, please describe the information or communication concerned and the action you are requesting. Avoid including unnecessary sensitive information in your initial message.